FAQ
FAQ
Cardigan helvetica sriracha, portland celiac truffaut woke
Refund
You can request a refund within 14 days of receiving your order by contacting our customer support with your order number.
How long does it take to process a refund?
Refunds are typically processed within 5–7 business days after approval.
Are shipping costs refundable?
Original shipping costs are non-refundable unless the item was damaged or incorrect.
Delivery
UK standard delivery usually takes 3–5 business days. Express delivery options are also available at checkout.
Yes! Once your order ships, you will receive a tracking number via email.
What if my delivery is delayed?
If your delivery is delayed, please contact our support team. We will provide updated delivery information.
Shipping & Returns
Currently, we only ship within the UK. International shipping may be available in the future.
To return an item, contact our support team to receive a return authorization and instructions.
Yes, exchanges are possible for size or color, subject to stock availability.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and Apple Pay.
Is it safe to use my card on your website?
Yes! All transactions are encrypted and securely processed through trusted payment gateways.
Currently, we do not offer cash on delivery. Online payment is required for all orders.